Last Updated: 20 February 2026
This Refund Policy applies to services provided by:
RESUME GRIP (SMC-PRIVATE) LIMITED
Registration No: 0327630
House No. 16, Street 1, Block A, Khaliqdad Town, Layyah, Punjab, Pakistan
Email: [email protected]
By placing an order on resumegrip.com, you agree to this Refund Policy.
1. Nature of Our Services
Our services involve customized, digital resume writing and career document preparation.
Due to the personalized and digital nature of our services, specific refund conditions apply.
2. Order Cancellation
Before Work Begins
Clients may request order cancellation before work has started for a full refund.
After Work Has Started
Once writing or consultation has begun, cancellations may not be eligible for a full refund due to time and resources already allocated.
Partial refunds may be considered at our discretion depending on the stage of completion.
3. After Delivery
Due to the customized nature of our services, refunds are generally not issued after final delivery of completed documents.
Instead of refunds, we provide structured revision support as outlined below.
4. Revision Policy
Each package includes a 30-day revision window from the date of delivery.
Revisions are intended to:
- Refine existing content
- Adjust formatting
- Clarify information already provided
Revisions do NOT cover:
- New career history
- Major changes in job target
- Additional services not included in the original order
Requests beyond the 30-day period may require an additional fee.
5. Refund Eligibility
Refunds may be considered in the following limited situations:
- Failure to deliver the service within the agreed timeframe (without client delay)
- Duplicate payments
- Technical errors resulting in non-delivery
All refund requests must be submitted in writing to [email protected].
6. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Change of mind after work has started
- Failure to provide required information
- Delays caused by client inactivity
- Subjective dissatisfaction after revisions have been provided
- Job placement not achieved
We do not guarantee job placement or interview outcomes.
7. Duplicate Payments
If you are charged more than once for the same order, please contact us immediately.
Verified duplicate payments will be refunded promptly.
8. Chargebacks & Payment Disputes
If you experience any issue with your order, we encourage you to contact us before initiating a chargeback.
Unauthorized or fraudulent chargebacks may result in:
- Suspension of services
- Submission of evidence to the payment provider
We maintain documentation of service delivery for dispute resolution purposes.
9. Processing Time for Refunds
Approved refunds will be processed within 7–14 business days.
Processing times may vary depending on the payment provider.
10. Contact Information
For refund-related inquiries, please contact:
RESUME GRIP (SMC-PRIVATE) LIMITED
House No. 16, Street 1, Block A
Khaliqdad Town, Layyah, Punjab, Pakistan
Email: [email protected]